General cleaning note:

To clean the concrete and wooden surface use a moist cloth and wipe it dry

with another cloth. Make use of curd soap and clear water if necessary.

Please do not apply common cleaners.


ORDERS & SHIPPING


Can I ship to more than one address in the same order?

We only accept one shipping address per order. If you wish to have products sent to multiple

addresses we ask that you complete separate online orders for each destination.

Can I change my order?

Yes, if you contact us as soon as possible, we will try to get the product you want and need! We ship everything

as soon as we can (around 1-2 business days) after the confirmed order, so be sure to contact us promptly.

What’s the order process?

 For retail orders, head to the ‘shop’ section of our website and pick your favourite products,

then simply navigate to your shopping cart and enter your details to complete the order.

If you’re after a wholesale order, you can chat to us about how we can work with your business.

We’ll be in contact to chat as soon as possible.



PAYMENTS


What payment methods are accepted?

Prepayment, PayPal and Credit Card (MasterCard, Visa & American Express)

Can you ensure security of my personal details?

Yes of course! Your data is treated confidentially and will not be passed

on to third parties at any time. Our checkout page is protected by SSL.

 



QUESTIONS TO THE COFFEE STATION


Do I need the Hario equipment?

No, but the OUVER Coffee Stations are adapted on the Hario V60 Drip Scales! If you have another scale at home,

this would be no problem. Tell me if your station needs adjustment to a scale of your own.

This ensures that your unique Station will be customized according to your wishes. 

The OUVER Coffee Station works with, for example, a Hario V60 glass or ceramic filter. 

The diameter of the filter holder is 9 cm. To make sure that your filter is also compatible,

simply check by measuring.

What are the dimensions of the wood base?

16 x 18 centimeter.

Is it from a chemistry set?

No! Every piece is handcrafted in Düsseldorf/Germany.

How do I shift the height and is it sturdy?

With the rotary screw you can shift the height. And yes it is sturdy!



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